Case Studies

Length and depth of relationship of the two companies

CRIF Decision Solutions UK provides services to the General Insurance Industry and hosts the Claims Underwriting Exchange Databases, named product CACHE. Seymour Hunter was selected to run our “Help Desk” some 7 years ago.

Short description of the work provide to CRIF, by Seymour Hunter

Seymour Hunter provides a vital “voice” and “email help desk” service to our many clients who are highly skilled and professional people within the insurance industry. The help desk function liaises directly with the client, in the front line and also with our back office technical team. This approach is both reactive and proactive in support of our clients and our business.

The benefit to CRIF of working with Seymour Hunter

Our partnership with Seymour Hunter has been beneficial to clients and to CRIF. They have never let us down and it is regarded by many of our clients as a “Best of Breed” service. Working within tight “service level agreement”, we have never had any complaints in the period of our relationship.

A recommendation by CRIF to any other interested party

CRIF would not hesitate to recommend Seymour Hunter. It has been a profitable relationship which continues to grow in a demanding market place and they have contributed to our success as well as helped build our reputation for excellent customer service.